User manual
Step-by-step guidance for setup and the main workflows.
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Support
Get assistance with your account, documents or subscription.
Help Centre
Answers to common account, document and payment questions.
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Account and technical assistance through the KR Invoice Pro support service.
Open support →Before contacting support
Include these details to help us understand your request.
Account and document reference
Your account email, affected page and invoice, quote, sales order or payment reference where relevant.
What happened
The steps you took, what you expected and what happened instead.
Error and timing
The error message or reference, approximate time and timezone, and your browser.
Useful evidence
A screenshot with sensitive details removed. If following up, include your existing support reference.
Protect your information. Never send passwords, verification codes, API keys or full payment card details. Share only the customer information needed to investigate.
Support questions
Do I need to sign in to request help?
The configured support service may require sign-in. If you cannot access your account, use Contact Us or email support@krinvoicepro.com. We may verify your identity or authority before making account changes or disclosing information.
How do I follow up on an existing request?
Use the existing support conversation or reference where available. Include new information, the steps you have tried and whether the issue still occurs. Avoid sending the same sensitive evidence repeatedly.
How soon will I receive a response?
Any support hours or response commitments are those stated in your plan or a separately agreed service-level agreement. This page does not provide a live queue or estimated response time. Explain any business impact when submitting your request.
Can support advise me on accounting or tax treatment?
Support can help you understand application behaviour and settings. Ask your accountant or tax adviser about the treatment appropriate for your business, statutory recordkeeping and tax obligations.
Where should I send a privacy request?
Use the contact routes in our Privacy Policy and mark your enquiry for the Information Officer. Share only the information necessary to identify the request.
Can I submit a cancellation request here?
This page provides support links; it does not submit or confirm a cancellation. Use the account's cancellation facility where available or contact support explicitly requesting cancellation. Review your subscription confirmation and our Terms of Service for the applicable arrangements.
Can’t access your account?
Use our public contact page or email us. For a security concern, contact support promptly and describe the issue.